1. What are your business hours?
Our customer support team is available Monday to Friday, from 9:00 AM to 6:00 PM (EST). You can browse our website and place orders anytime — it’s available 24/7!
2. How can I track my order?
As soon as your order ships, we’ll send you a confirmation email with a tracking number and a link to follow your package in real time. If you don’t receive this email within 24 hours of shipment, please check your spam folder or contact us.
3. Do you offer international shipping?
Yes, we ship to most countries around the world. Shipping rates and delivery times vary depending on your location. For more details, please refer to our Shipping Policy.
4. What is your return policy?
We offer a 30-day return period from the date of delivery. Items must be unused, in original condition and packaging, and accompanied by a completed return form. Please visit our Returns & Refunds page for more information.
5. Can I change or cancel my order?
You may request changes or cancellations within 24 hours of placing your order. Once an order has entered the processing or shipping stage, modifications cannot be made. Please contact us as soon as possible if you need assistance.
6. How do I reset my password?
If you’ve forgotten your password, click on “Forgot Password” at the login page and follow the instructions to reset it via email. If you continue to experience issues, feel free to reach out to our support team.
7. Is my personal information secure?
Absolutely. We use industry-standard encryption technology and strict privacy protocols to ensure your personal and payment information remains safe and confidential. You can read more about how we protect your data in our Privacy Policy.
8. How can I contact customer support?
We’re always here to help! You can reach our support team via:
Email: service@icoredesign.com