At ldoto, we are committed to delivering exceptional quality and service. We want you to feel confident and satisfied with every purchase. Should you wish to return an item, please review our refined and customer-focused refund policy below.
1. Return Period
You may return eligible items within 15 days of the delivery date for a full refund. Items must be received by us within this timeframe and in perfect condition.
⚠️ Note: Custom-made or personalized items (e.g., bespoke tailoring, monogramming) are final sale and not eligible for return.
2. Return Conditions
To qualify for a refund, returned items must meet the following criteria:
Unworn, unwashed, and undamaged
All original tags, packaging, and accessories included
Proof of purchase provided
For defective items, please include clear photos to assist with processing your request
3. Refund Process
Please follow these simple steps to initiate a return:
Log into your account and navigate to the "My Orders" section.
Select the order and click "Request Return".
Our customer service team will review your request within 1–3 business day and notify you via email.
Once approved, you’ll receive detailed shipping instructions and a return address.
Upon receiving and inspecting the returned item(s), we will process your refund within 3–5 business days.
4. Refund Method
Refunds will be issued to the original payment method:
Credit/Debit Card: Funds will be credited back to the card used at checkout
PayPal/Apple Pay/Google Pay: Refund will be processed to your digital wallet
Gift Card: A store credit will be added to your account
5. Non-Refundable Items
The following items cannot be returned or refunded:
Items returned after the 15-day window
Worn, altered, or damaged items
Missing original tags, packaging, or components
Final sale or promotional items (unless faulty)
Personalized/custom-made products
6. Faulty or Damaged Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. Provide photographs of the issue and we will offer a free replacement or full refund.
7. Customer Support
Should you have any questions or require assistance, our dedicated support team is here for you:
Email: service@ldoto.com
Thank you for choosing ldoto. We strive to provide a seamless and luxurious shopping experience for our valued clientele.
